Delivery & Returns
Delivery Information
Orders are sent by Royal Mail Tracked 48 hours within the UK at a cost of £4.95.
Collect for free from our shop in Southwell, Nottinghamshire.
Free delivery for all orders over £100 within the UK.
We will always do our best to dispatch goods within 2 working days.
If, in the unlikely event, your item is out of stock we will contact you within 2 working days to either let you know when it will be back in stock, to offer an alternative product or to credit your account.
If you are outside of the UK & wish to place an order, please contact us on 01636 924989 or info@thelittleshoecompany.co.uk for a quote. You will be responsible for any customs or import duties charged in your destination country.
If you have any questions or require an urgent delivery please do not hesitate to give us a call or send us an email.
Returns Policy
We hope that you are happy with your purchase(s) from The Little Shoe Company, however, if you are not completely satisfied, we offer a hassle free exchange or refund policy.
Returned items must be returned to us within 14 days of purchase, in the same condition in which you received them (including any free gift). Please pack the items carefully with all labels attached in the original undamaged box. The box must be protected with sufficient packaging as it is considered part of the item. We cannot be held responsible for goods damaged in transit.
Please email us at info@thelittleshoecompany.co.uk to inform us of your return & let us know whether you would like a refund, exchange or credit note.
No refunds on SALE items only exchange/credit note.
Once the goods have been checked & accepted back into stock your refund/exchange excluding postage will be processed.
Please obtain proof of postage when returning goods as we are unable to take responsibility for returned goods lost in transit.
Original postage costs are non-refundable & the customer is also responsible for return postage costs.
Please return to the following address.
The Little Shoe Company at The Co-op
The Ropewalk
Southwell
Nottingham NG25 0AL
Faulty Goods
Without prejudice to your statutory rights.
If you think that your goods are faulty please contact us immediately at info@thelittleshoecompany.co.uk with details & photos of the fault. We will investigate & respond with our decision regarding a refund. If a refund is confirmed you can then return the goods to the above address.
We recommend that you get proof of postage. The goods are your responsibility whilst in transit to us.
On receipt of the faulty goods the refund will be processed including postage costs.
Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).